Frequently Asked Questions (FAQ)
Welcome to our FAQ section! Here you’ll find answers to some of the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, feel free to reach out to us through our Contact Us page.
1. What materials are your scrunchies made from?
Our scrunchies are made from high-quality, eco-friendly materials. We use biodegradable elastic made from GOTS organic cotton and natural rubber. The fabric is carefully selected to be gentle on your hair while providing a luxurious feel.
2. How should I care for my Butter Maker scrunchies?
To ensure your scrunchies last as long as possible, we recommend the following care instructions:
- Wash separately in cool water using a gentle machine cycle.
- Machine dry on a low temperature or permanent press setting.
- Remove promptly to avoid wrinkles.
3. Do you offer free shipping?
Yes! We offer free standard shipping for orders over $35 AUD within Australia.
4. How long will it take to receive my order?
For orders within Australia: 2 to 8 business days.
Please note that processing times are typically 1-2 business days.
5. Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email with tracking information. You can use this to monitor the status of your delivery.
6. Do you ship internationally?
Currently, we only ship within Australia. We are working on expanding our shipping options in the future.
7. What is your return policy?
We want you to love your Butter Maker scrunchies! If you’re not completely satisfied with your purchase, you can return it within 14 days for a full refund or exchange. Please ensure that the item is in its original condition. For more details, visit our Returns & Exchanges page.
8. How can I contact you for more information?
If you have any other questions, you can reach out to us via email at info@buttermaker.com.au. We aim to respond within 24 hours on business days. (AEST - Australian Eastern Standard Time)
9. Are your scrunchies handmade?
Yes, all of our scrunchies are handmade with love in Melbourne. We take pride in our meticulous craftsmanship and attention to detail.